Refund policy

Refund & Return Policy

Effective Date: June 2026

Thank you for supporting The Gentle Pursuit, Inc., a registered 501(c)(3) nonprofit organization. We are committed to transparency, integrity, and serving both our supporters and our community with excellence.

This page contains two separate policies:

  • Donation Refund Policy – for charitable donations.

  • Merchandise Return Policy – for apparel and other physical products purchased through our online store.

Donation Refund Policy

Charitable donations help fund The Gentle Pursuit's mission of providing practical support and emergency assistance to individuals and families experiencing hardship.

Because donated funds are often put to work quickly in support of our mission, donations are generally considered final and non-refundable. However, we understand that mistakes can happen and are happy to review refund requests involving:

  • Duplicate donations

  • Unauthorized transactions

  • Processing errors

  • Incorrect donation amounts entered accidentally

If you believe a donation was made in error, please contact us within 30 days of the transaction.

Contact Information

The Gentle Pursuit, Inc.

2120 E Fire Tower Rd #107-222

Greenville, NC 27858

Email: hello@thegentlepursuit.com

Website: https://www.thegentlepursuit.com

Each request is reviewed individually. If approved, refunds will be issued to the original payment method whenever possible. Please allow 5–10 business days for approved refunds to appear, depending on your financial institution.

The Gentle Pursuit reserves the right to decline refund requests that do not involve a processing error, duplicate donation, unauthorized transaction, or other exceptional circumstance.

We are deeply grateful for every contribution that helps us serve our community.

Merchandise Return Policy

All merchandise sold through The Gentle Pursuit is made to order through our fulfillment partner.

Because each item is produced specifically for your order, we cannot accept returns or exchanges for reasons such as:

  • Ordering the wrong size

  • Ordering the wrong color

  • Changing your mind

  • Personal preference

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, we'll gladly work with you to make it right.

Please contact us within 30 days of delivery by emailing hello@thegentlepursuit.com and include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product and any damage

Once your request has been reviewed and approved, we'll provide a replacement or refund at no additional cost to you.

Approved merchandise refunds are typically processed within 5–10 business days after approval and are issued to the original payment method whenever possible.

Shipping Costs for Returns

If an item arrives damaged, defective, or incorrect, The Gentle Pursuit will cover the cost of resolving the issue.

For all other situations where returns are not accepted, no return shipping is required because the merchandise is not eligible for return.

Questions?

If you have any questions about your order, we're always happy to help.

The Gentle Pursuit, Inc.

2120 E Fire Tower Rd #107-222

Greenville, NC 27858

Email: hello@thegentlepursuit.com

Website: https://www.thegentlepursuit.com

Thank you for supporting our mission.

Wear hope. Share kindness. Pursue good.